Shipping Policy
Shipping Policy
Welcome to Top Hill Merch! We’re excited to deliver your favorite gear right to your doorstep. Below is our shipping policy to help you better understand how we handle orders.
Order Processing Time
- All orders are processed within 2-3 business days of purchase.
- For preorder items, processing begins after the preorder period ends. Estimated shipping timelines for preorder items will be specified on the product page.
Shipping Times
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Domestic Shipping (U.S.):
Standard shipping takes approximately 5-7 business days after processing. -
International Shipping:
Shipping times vary by location but typically range from 10-21 business days. Customs processing may cause delays.
Shipping Rates
- Flat Rate Shipping (U.S.): $5.99
- International Shipping: Rates are calculated at checkout based on destination.
Tracking Your Order
- Once your order has shipped, you will receive an email with your tracking number. Use this number to track your package via the provided courier service.
Preorder Shipping Information
- For preorder items, shipping timelines will be clearly stated on the product page.
- Please allow 4-6 weeks after the preorder period ends for production and shipping.
Customs, Duties, and Taxes
- For international orders, any customs fees, taxes, or duties required upon delivery are the responsibility of the customer.
Shipping Issues
- Lost or Stolen Packages: We are not responsible for packages marked as delivered by the carrier. If your package is lost or stolen, please contact the shipping carrier for assistance.
- Incorrect Addresses: Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
Questions?
If you have any questions about your order or shipping, please contact us at tophillpod@gmail.com. We’re happy to assist!
Thank you for choosing Top Hill Merch. We’re thrilled to have you as part of the family! 🖤